Speaker: Rachel Williams, CEO of Zaliet
Clients are precious. They pay the bills today and provide the platform to pay the bills in the future. And yet despite their importance, so much effort goes into finding new clients and far less into looking after existing ones.
The existing happy clients are a firm’s best referral sources. Probably more than 80% of a firm’s work comes from referrals. But how do firms ensure that their clients are receiving the best communication experience for them to refer?
The new Service Portal from Zaliet is a product that enables firms to consolidate all the major touchpoints between the law firm and their clients in one place, and at the same time make it very easy for clients to refer their family, friends and business acquaintances to the law firm.
Key learning objectives:
- How to better serve your clients
- Offering 24-7 communication
- Offering more ways to communicate, pay bills, access documents and book appointments
- Be compliant with the SRA’s new pricelist regulation
- Cut down on non-billable admin time
- Never miss another client enquiry